Professional Offerings

 

SSG has over 15 years of experience in providing professional services generating and supporting clients’ IT infrastructures. Leveraging SSG’s expertise allows our clients to achieve the maximum return on their technology investments. Professional service offerings are focused in seven areas of expertise:

Operations Infrastructure

Network Support

Server Configuration and Support

Information Technology Sourcing

Legacy Computing

Telecommunications Support

Acquisition Support

IT Security and Risk Abatement

SSG can provide full life-cycle management consulting services or consulting services that complement our clients’ existing team’s efforts.

Operations Infrastructure
Today’s business models are powered by information technology. SSG helps our clients put in place the information technology, as well as processes and people needed to implement the most effective Infrastructure Resource Management (IRM) solutions, allowing our clients to meet their service commitments. We work with clients in mission critical efforts such as:

Disaster recovery, planning and testing
Data Center consolidation, migration and relocation

SSG utilizes the Peregrine Systems®, suite of software to deploy state of the market operations and IRP solutions for:

Service Center/Help Desk
Asset and Network Management
Change Control
Facilities Management
Business to Business Procurement

    

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Network Support
SSG offers complete voice and data network systems support including design; equipment selection; network provisioning; and software installation, configuration, and subsequent support. SSG delivers bottom-line benefits by utilizing our proven approach with all of our clients network needs. Typical projects include:

Network performance review and tuning
Intra and Internet design
LAN/WAN implementations and upgrade
Network operations technical support
Network security/firewall design and implementation
Troubleshooting
Network operations center (NOC) development

SSG is the best option for a partner when your goal is to establish a long-term, reliable network. SSG certified consultants provide our clients with consistently high levels of technical and business expertise.

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Server Configuration and Support
SSG works with our clients to establish and maintain reliable client/server computing environments. We employ a variety of standard “open” products including:

UNIX
        
LINUX
        
Sun Solaris
        
HP HP-UX
        
IBM AIX
Windows NT and Windows 2000

We architect fault tolerant server environments for supporting our clients mission-critical applications including e-Commerce, ERP, and Intranet services.

Clients use SSG’s experience and expertise to perform critical functions, such as:

Capacity planning and sizing
Server installation, configuration, and support
Performance monitoring and tuning

SSG architects the server environment to operate in our clients’ data centers or in SSG Hosting, a comprehensive managed hosting environment.

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Information Technology Sourcing
We offer a comprehensive range of services to support any IT sourcing initiative:

Sourcing and Supplier Management Strategy
Make or Buy Decision Support
Organizational and Process Design
Procurement Support
Sourcing Project Management
Contract Trouble Shooting
Relationship Management
SLA Construction

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Legacy Computing
SSG helps our clients capitalize on the significant investment they have made in their Legacy systems. SSG provides technical support services for IBM-based mainframe environments, including:

Capacity Planning and performance tuning
Operating system upgrades and support (OS 390)
Third-party product installation and upgrades
Data Center consolidation and relocation
Legacy application migration
Data base administration
Storage management
Security services

SSG also works with clients to integrate their legacy-computing environment with Internet and client-server solutions. This integration allows our clients to leverage their complete computing infrastructure and employ the right “tool” for each task.

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Telecommunications Support
SSG is capable of implementing a complete voice and data network systems solution by providing support in such areas as:

Systems design
Equipment selection
Network provisioning
Software installation
Configuration, and subsequent support.

SSG delivers bottom-line benefits utilizing our proven methodology for implementing projects such as:

System design, review, and tuning
Dial Plan design and implementation
Systems implementations and upgrade
Technical support
Troubleshooting
Operations center development

SSG is the best option for a partner when your goal is to establish a long-term, reliable network. SSG certified consultants provide our clients with consistently high levels of technical and business expertise.

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Acquisition Support
SSG offers complete infrastructure support for company acquisitions or divestitures to streamline the process of combining or dividing voice and data networks. This includes full project management, site surveys, requirements development, cabling upgrades, office moves, network design; equipment selection; network provisioning; and software installation, configuration, and subsequent support. SSG delivers bottom-line benefits by utilizing our proven approach with all of our clients network needs. Typical projects include:

Infrastructure Evaluation and Upgrades
Cable Plant evaluations, cleanup and upgrades
Site Surveys
Bandwidth Analysis
Interim WAN Network connectivity
Office Moves

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IT Security and Risk Abatement
SSG systems engineers possess a wide-range of corporate security and risk abatement experience. Information technology networks are now the critical element in today’s business operations. Protecting this asset is vitally important for ensuring operations. Unfortunately, as the network has assumed this critical position, the number of threats, both internal and external, has also increased significantly. By providing the resources needed to safeguard networks and extended IT infrastructures, SSG ensures the intellectual assets and communications ability so critical to business operations.

Services offered by SSG include:

Designing and implementing multiple firewall solutions
Advanced virus protection, including detection and correction
Network monitoring, including proactive investigation of suspicious network activity
Intrusion detection
Establishing and operating transaction security
Designing and implementing multiple firewall solutions
Advanced virus protection, including detection and correction
Intrusion detection
Establishing and operating transaction security
Systems administration and capacity planning for UNIX and Windows Internet services
Monitor CERT, Microsoft and UNIX security bulletins as an ongoing element of your network security in order to alert our clients of potential security risks.

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