SSG is an original member of Peregrine's Solutions Connections Alliance Partner Program and has been providing clients with the expertise of Peregrine certified engineers for over ten years. In addition, SSG was honored by Peregrine for exceptional service and performance in implementing Peregrine infrastructure solutions.
SSG utilizes the Peregrine Systems®, suite of software to deploy state of the market operations and IRP solutions. As a preferred provider of Peregrine products, SSG-supported Peregrine solutions include:
ServiceCenter™
SSG case studies and capabilities documents discussing successful implementations of Peregrine Infrastructure management solutions can be found here. SSG provides complete support for the following:
ServiceCenter, a consolidated service desk solution that maximizes control of your IT infrastructure.
ServiceCenter is the leading Consolidated Service Desk solution. Whether your large service organization is new and working to manage costs and improve service quality, or experienced and looking for new ways to integrate with the rest of your organization and provide additional value, ServiceCenter is capable of meeting needs at every level. ServiceCenter allows you to diagnose and solve IT infrastructure problems, manage change, and manage the costs associated with these activities, all more effectively and while improving the level of service provided. ServiceCenter is a suite of integrated application modules that focus on interrelated events that occur throughout the life cycle of your IT infrastructure
AssetCenter, a application that manages the life-cycle of your business assets, thus empowering your employees to make decisions based on accurate information.
AssetCenter is the leading Asset Management solution for managing the life-cycle of all the assets critical to your organization's business mission. Each asset has a breadth of information associated with it such as physical, financial, contractual, location, ownership and business data. AssetCenter tracks the different stages an asset goes through, such as design, acquisition, installation, support, upgrade, and finally retirement. In today's business world, employees make business decisions with limited or no information. They lack quick reporting capabilities. They have to use multiple systems (including paper and word of mouth) to find information. An enterprise Asset Management system consolidates this data into one easy-to-access information.
InfraTools Desktop Discovery, Provides a complete listing of all the components of your desktops, including hardware and software. Without this comprehensive information, reports that are generated only show a partial picture of your overall desktop environment. In addition, the information that's generated must be completely accurate or the confidence level in your knowledge of the desktop environment drops dramatically. That means that maintenance that ensures comprehensive and accurate information is crucial. You must be able to perform an ongoing audit in order to stay up to speed with your continuously changing desktop environment.
Once the information is gathered, integrating this knowledge for both strategic and tactical IT management is essential. Without this capability, full understanding of your desktop environment will not happen.
InfraTools Network Discovery, InfraTools Network Discovery introduces the most distinctive asset discovery resource designed for easy deployment within the enterprise. It's the first Web-based, turnkey Network Management System that's self-sustaining and completely integrated. InfraTools Network Discovery is designed to automatically and correctly identify every addressable network device and its interconnections over all media types, regardless of manufacturer or equipment type. It's the most cost-effective enterprise solution for continuous network discovery and maximizes an organization's technology investment in the IT infrastructure.
InfraTools Remote Control, InfraTools Remote Control allows you to manage an unlimited number of machines connected to the LAN and reduce costs by allowing users on a LAN/WAN to share expensive resources like communication devices and frame relays. InfraTools Remote Control works across a variety of operating environments, technologies and communication protocols. You can install clients on a LAN during login, from floppy disk or command prompt on the client machine. One-step automatic installation of both the Manager and Client modules makes it easy to manage and roll out to large user communities.
Knowlix, a software package that increases the capacity and effectiveness of your support operations.
Peregrine Systems Knowlix gives you all the tools you need to improve the effectiveness of your help desk. Knowlix can:
Knowlix provides powerful access that is integrated with ServiceCenter® and other leading support management systems. Now you'll be able to continually capture new information to build a knowledge base along with legacy material. Knowlix helps you approve and secure your information and makes it easy to maintain the knowledge base so that it's always current and compelling. And Knowlix measures every user interaction to generate powerful reports on your organization's effectiveness.
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Get.It!. Get.It! is an employee self service application that includes:
Get.Resources!. the first application in Peregrine Systems Get.It! Employee Self Service solution suite. Get.Resources goes beyond the boundaries of the traditional procurement process by allowing your organization to evaluate the total life-cycle costs, not just the initial purchase price. Using a modern and an intuitive web interface, your employees improve their productivity by readily buying, leasing, or taking from stock needed resources or services - significantly reducing the related costs. The powerful workflow engine in Get.Resources! routes requisitions through the organization based upon the local business rules streamlining the process and dramatically reducing cycle time. Finally, Get.Resources! is an open e-Procurement application that allows organizations to purchase products and resources through market-sites or via direct, point-to-point links with suppliers from e-catalogs hosted on either the buyer or supplier site.
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Get.Service!, the leading employee self service solution that provides all employees an intuitive, single point of entry for quickly initiating and tracking all service requests ranging from IT, facility, to fleet related issues, resulting in increased productivity, improved service levels, and a substantial return on investment. Get.Service! and its modules provides value to an enterprises’ entire employee base with some aspects especially appealing to the IT staff. Get.Service! will be a constantly evolving solution that begins by focusing on the issues surrounding the state of support today in many enterprises where support processes negatively affect employee productivity. The support staffs are overwhelmed and generally lack automation and the management cannot get the information it needs to make decisions on improving support. The entire process of reporting problems and requesting work and services takes too long, thus leading to loss of productivity and lost dollars.
Get.Service! allows an employee within an enterprise to take control and become more self-sufficient. These critical issues in service form the basis for the product.
